LISTEN LIVE HELP

COMMON ISSUES not allowing you to access the stream:

If you are unable to launch our media player after clicking on the “Listen Live” link and you receive the following error message…

please go back and mouse over the error message and select “Always Allow Pop-ups from This Site.” As a shortcut, you may also hold down your CTRL key and click on the “Listen Live” link to launch the player.

If you cannot hear the stream using Microsoft Silverlight or Windows Media Player, please turn off your virus protection software and try to reconnect. If you are able to connect after turning off your virus protection, you may need to disable your pop-up blocker and ensure that web plug-ins are allowed, or add the web page’s URL to your trusted sites section. Please consult your virus program’s help files for these configurations.

If your system is behind a firewall (typical at an office network), please contact your network administrator to open up your firewall to allow your system to access the stream via port 80 or to verify that your system allows streaming media to be played over the network.

SILVERLIGHT DIRECTIONS

For the best listening experience, please be sure you have the Microsoft Silverlight plug-in installed.
Silverlight is compatible with all major W3C-compliant browsers operating on a PC or MAC.
For enhanced features, please be sure you also have Adobe Flash Player 7 or greater installed:

WINDOWS MEDIA DIRECTIONS

By using Windows Media on a platform other than Internet Explorer for PCs, you automatically lose player features.
NETSCAPE USERS (6.0 and 6.1) - please use Windows Media Player 9 and above, and use the controls on your computer to adjust the volume. (NETSCAPE 7.1 is no longer supported.)
MAC USERS (OS 9.1 and OSX Jaguar) - please download Windows Media Player 9 or greater for your operating system, then download and install Windows Media Components for Quicktime / "Flip4Mac" plug-in. Restart your browser using Internet Explorer for Macintosh, and use your volume controls on your computer to adjust the volume.
LINUX USERS - download and install both MPlayer (MPlayer-0.90) and the Mozilla MPlayer plug-in (MPlayerplug-in-0.95). If you still have difficulties listening, download and install the additional codecs that are located on the MPlayer home page.

If you are still having problems accessing our stream, please log on to www.liquidcompass.net and fill out a support ticket. A representative will assist you with any additional troubleshooting issues you might have.

Thanks for listening!

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